CUSTOMER FACILITIES

Facilities provided for our customers include:

Car Parking

• 276 car park spaces (10 with disabled access)
• The Gate car park has been awarded the Park Mark Award for safer parking.
• Passenger lifts provide easy access from each car park level directly to each level of the complex.
• Height restriction for the car park is 2.10m

Our new ticketless and cashless system at The Gate car park allows for seamless parking.

• Enter your number plate at our pay stations to pay when you're leaving. No ticket required. Please remember to take a note of your number plate when parking.
• Pay with ease via:
• Credit/Debit Card
• Contactless payments including Apple and Android pay
• Via the Trust App
  

First Aid

• First aid trained customer service officers are available to help customers and will assist upon request.

Toilets

• Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor.

Lost Property

• For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in the centre.
• If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.

Mobile Phone Charging

Mobile phone charging points / sockets are available at the following venues at The Gate for customer use:

• Wetherspoon (USB charging points also available)
• Nandos
• Starbucks
• The CTRL Pad (battery packs available to rent)
• Pizza Hut
• The WonderBar
• Aspers (phone lock boxes available)