Visitor information

Customer Facilities

Facilities provided for our customers include:

Car Parking

  • 276 car park spaces (10 with disabled access)
  • The Gate car park has been awarded the Park Mark Award for safer parking.
  • Passenger lifts provide easy access from each car park level directly to each level of the complex.
  • Height restriction for the car park is 2.10m

First Aid

  • First aid trained customer service officers are available to help customers and will assist upon request.

Toilets

  • Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor.

Lost Property

  • For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in centre.
  • If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.

Parking

  • Our new ticketless and cashless system at The Gate car park allows for seamless parking.
  • Enter your number plate at our pay stations to pay when you're leaving. No ticket required. Please remember to take a note of your number plate when parking.
  • Pay with ease via:
    • Credit/Debit Card
    • Contactless payments including Apple and Android pay
    • Via the Glide App