Customer Facilities

Facilities provided for our customers include:

Car Parking

• 276 car park spaces (10 with disabled access)
• The Gate car park has been awarded the Park Mark Award for safer parking.
• Passenger lifts provide easy access from each car park level directly to each level of the complex.
• Please note lost tickets are charged at a full day's rate.
• Height restriction for the car park is 2.10m

First Aid

• First aid trained customer service officers are available to help customers and will assist upon request.

Cash Machines

ATMs are located in the following areas (charges may apply):

• 2 cash points located on first floor level

Toilets

• Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor.

Lost Property

• For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in centre and after 28 days they are donated to charity
• If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.