Visitor information

Customer Facilities
Facilities provided for our customers include:
Car Parking
- 276 car park spaces (10 with disabled access)
- The Gate car park has been awarded the Park Mark Award for safer parking.
- Passenger lifts provide easy access from each car park level directly to each level of the complex.
- Please note lost tickets are charged at a full day's rate.
- Height restriction for the car park is 2.10m
First Aid
- First aid trained customer service officers are available to help customers and will assist upon request.
Cash Machines
ATMs are located in the following areas (charges may apply):
- 2 cash points located on first floor level
Toilets
- Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor.
Lost Property
- For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in centre and after 28 days they are donated to charity
- If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.