Customer Facilities

Facilities provided for our customers include:

Car Parking

• 276 car park spaces (10 with disabled access)
• The Gate car park has been awarded the Park Mark Award for safer parking.
• Passenger lifts provide easy access from each car park level directly to each level of the complex.
• Height restriction for the car park is 2.10m

First Aid

• First aid trained customer service officers are available to help customers and will assist upon request.

Toilets

• Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor.

Lost Property

• For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in centre.
• If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.

Parking

• Our new ticketless and cashless system at The Gate car park allows for seamless parking.
• Enter your number plate at our pay stations to pay when you're leaving. No ticket required. Please remember to take a note of your number plate when parking.
• Pay with ease via:
• Credit/Debit Card
• Contactless payments including Apple and Android pay
• Via the Glide App

Mobile Phone Charging

• Mobile phone charging points / sockets are available at the following venues at The Gate for customer use:
• Wetherspoon (USB charging points also available)
• Nandos
• Starbucks
• The CTRL Pad (battery packs available to rent)
• Pizza Hut
• The WonderBar
• Aspers (phone lock boxes available)