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Visitor information

Visitor Information

Customer Facilities

Facilities provided for our customers include:

  • 276 car park spaces (10 with disabled access)
  • Excellent access throughout the building including 3 accessible passenger lifts providing wheelchair access from both car park levels to ground, first and second floor of The Gate
  • First aid trained customer support officers are available to help customers and will assist upon request
  • ATMs are located in the following areas (charges may apply): 2 cash points located on first floor level, 1 cash point located on ground floor mall, near main entrance
  • Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor
For lost property enquiries please contact us at enquiries@thegatenewcastle.com if you have lost your item within The Gate. If you have lost an item within a venue at The Gate please contact the venue direct. Venue contact details can be found on the venue specific pages of this website.