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Visitor information

Visitor Information

Customer Facilities

Facilities provided for our customers include:

Car Parking

  • 276 car park spaces (10 with disabled access)
  • The Gate car park has been awarded the Park Mark Award for safer parking. 
  • Passenger lifts provide easy access from each car park level directly to each level of the complex.
  • Please note lost tickets are charged at a full day's rate.
  • Height restriction for the car park is 2.10m

First Aid

  • First aid trained customer service officers are available to help customers and will assist upon request.

Cash Machines

ATMs are located in the following areas (charges may apply): 

  • 2 cash points located on first floor level,
  • 1 cash point located on ground floor mall, near main entrance


  • Our Platinum Award winning toilets and accessible toilet are located on first floor. Baby changing room along with intercom access is also located on the first floor. 

Lost Property

  • For lost property enquiries please contact us at enquiries@thegatenewcastle.com We log all items lost in centre and after 28 days they are donated to charity
  • If you have lost an item within a venue at The Gate please contact the venue direct who have their own proceedure. Venue contact details can be found on the venue specific pages of this website.