Customer Facilities

Customer Facilities


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Good to Know

  • City Centre Location
  • Mon-Sat: 9am - 2am Sunday: 10am - 2am
  • 266 Parking Spaces
  • 0191 223 5000


  • 276 secure car park spaces (10 with disabled access) in a new 2 floor underground car park
  • Customer toilets, including accessible toilets and baby changing facilities on the first floor and an accessible toilet on each floor of the car park.
  • Extensive CCTV coverage of the centre and surrounding area and Radio link controlled from The Gate control room. A number of The Gate's CCTV cameras are also able to be directly controlled by Northumbria Police,
  • First aid trained customer support officers, available to help customers during opening hours.
  • First aid room with on site defibrillator
  • Information Desk with brochures detailing The Gate's tenants, as well as useful external information
  • Cash points located on 2 levels
  • Excellent disabled access throughout entire building
  • Web phones for e-mail and internet access
  • 3 Passenger lifts
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